1. When can I receive package after the payment?

Processing Time : Package processing time of order is not the delivery time, after we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1-3days; however, it can also be affected by the item's stock status.

2. What shipping method does Pradiance use?

Pradiance partners with major international shipping companies such as The Courier Guy, Courier It, Dawn Wing, MDC Collivery, and Internet Express.

3. Shipping Charge

Shipping is calculated at checkout.

4. How to track my order?

Once the order is placed, our system will send you an email about the order details.          You can use tracking number tracking orders from tracking link.

5. Logistics Time

General logistics time is 5-10 working days, except holidays.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pradiance.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.